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Pharmacy Care

When to Speak to a Pharmacist

Your pharmacist is one of the most accessible healthcare professionals. Here is when it makes sense to ask — and when you need a doctor instead.

By Lativion Pharmacy Team · Published · 4 min read

Illustration of a pharmacy counter with a speech bubble

You do not need an appointment to talk to a pharmacist. Whether you visit us in Eastleigh or send a message on WhatsApp, our pharmacy team can help you understand your medicines and choose suitable products.

Good reasons to ask a pharmacist

  • You are starting a new medicine and want to understand how and when to take it.
  • You take several medicines and want to check they are safe together.
  • You want an over-the-counter product for a minor problem such as a cold, mild pain or heartburn.
  • You think you may be having a side effect.
  • You are pregnant or breastfeeding and need to check whether a product is suitable.
  • You are choosing a medicine or dose for a child.

When you should see a doctor

A pharmacist will tell you if your symptoms need a doctor's assessment. In general, see a doctor if symptoms are severe, keep coming back, or have lasted longer than expected.

When to seek urgent care

Go to a hospital emergency department straight away for chest pain, difficulty breathing, signs of a stroke such as face drooping or slurred speech, severe bleeding, a seizure, or a severe allergic reaction. Do not wait to message a pharmacy in an emergency.

This article is general information and does not replace professional medical advice. If you have concerns about your health, speak to a doctor or pharmacist.

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