Returns & Refunds Policy
Last updated
We want you to be happy with your order. Because of safety rules for medicines, some products cannot be returned.
Medicines
For safety reasons, medicines — including prescription medicines — cannot be returned or exchanged once they have left the pharmacy, unless they are faulty or we supplied the wrong item.
Other products
Unopened, unused non-medicine products in their original packaging may be returned within 7 days with proof of purchase, at our discretion. Hygiene products, opened skincare, baby products and medical devices that have been used cannot be returned.
Wrong, damaged or faulty items
If you receive the wrong item, or an item is damaged or faulty, contact us on WhatsApp within 48 hours with your order reference and a photo. We will arrange a replacement or refund.
Refunds
Approved refunds are made using the original payment method where possible, and confirmed with you on WhatsApp.